Podcast: Trust in Recruitment

Written by Jen McKeeman

13 July 2021

Authenticity is the most important thing in gaining trust.’

According to Chris Hurst, Managing Director and global leader for the In House Legal Team at Carlyle Kingswood Global, authenticity is the most important thing in gaining trust in recruitment. At every stage in the process the ability to be consistent and ethical is crucial in gaining trust and confidence - both for candidates and clients.

Chris explores the role of emotional intelligence in earning trust which he believes, unlike interview techniques, cannot be coached. Highlighting the importance of how people treat each other, Chris outlines what the ‘doorman to chairman’ quality is and how it’s prevented clients from recruiting candidates in the past.

Key insights

  • How to succeed in gaining trust 
  • Importance of emotional intelligence
  • ‘Doorman to chairman’ quality

If you would like to hear more about Chris’ experiences of the role trust plays in recruitment, why not have a listen to the full interview:

Apple - https://podcasts.apple.com/gb/podcast/the-trust-series/id1567413977?i=1000521606623

Spotify - https://open.spotify.com/episode/7doF67RcaYsSFsrSF5JyNq

The following is a short excerpt from Trust in Recruitment featuring conversation between Chris Hurst and Chris Downie, CEO Pasabi.

Chris Hurst: Where the trust breaks down is when your CV matches somewhere, and it’s very easy for you to get an interview. But when you interview them the salary is wrong; the cultural fit is wrong. Everything you didn't like about your previous company is going to be within that company and you have to be honest and say: “You know what?  It seems right but actually it’s wrong.” And you get much more credibility by being consistent and thinking about the longer term relationship. 

The devil is in the detail of gaining trust. If you understand the detail of the department, the culture, the opportunity, they will trust you  And trust is built over time.

Chris Downie: Is there too much trust sometimes?

Chris Hurst: Yes, too much trust sometimes… and sometimes there’s a slight worry of being complacent because you know each other so well. And you always have to freshen it up and sometimes I bring other people into jobs with clients I know especially well. They look at things from a different lens.

Image credit: Amy Hirschi on Unsplash


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